Course Description

This training equips participants with an understanding of the cycle of escalation and with strategies for preventing escalation as well as defusing tension.As a result of this workshop, learners will be able to: identify what causes and contributes to escalation, list strategies for maintaining safety, and use Verbal Methods for defusing tension. In addition, participants will understand the role of self-awareness in de-escalating tension.

Instructor

Technical Learning and Development Specialist

Lydia Cooper

Lydia Cooper is the Technical Learning and Development Specialist. Lydia brings to the Institute 38 years of experience in the Social Services field and over 20 years of training and adult education experience. She has been a government benefits administrator, in hospital and field services, and has worked in fundraising and marketing. Most recently Lydia served as a lead trainer and content developer working in the child welfare field with a focus on Kinship Foster Care. Lydia is a seasoned trainer on the effects of trauma on children, and how to employ the methods that will assist in their healing. She was also the Principal trainer for Caregivers seeking to foster children with Special Behavioral Health needs. As Chairperson of the Training Workgroup for the Quality Parenting Initiative, Lydia advocated for virtual learning. She has experience with learning management systems and lead the development of e-learning for resource parents in Philadelphia. Lydia was the Corporate Trainer for a major benefits provider and also served many years as a Loaned Labor Leader and Coordinator Trainer for the State Employees Combined Appeal (SECA) annual fundraising initiative. She is also a certified trainer in Effective Black Parenting and Family Group Decision Making.

Purchase Options

COVID-19 PROTOCOLS

  • Face Mask Required

    A face mask, properly worn, is required while in the building, elevators, and during classroom lectures and activities.

  • Temperature and Symptoms

    Please check your temperature! If your temperature is over 100.4, or if you have any other COVID symptoms, please do not attend the classroom session. You may contact us by phone, email, or by chat on the main website.

  • Social Distancing

    For your safety, we will be adhering to the Philadelphia recommended social distancing standards during the class.